Terms & Conditions

By using www.innovalightings.com (the "Website"), you expressly and unconditionally agree to comply with and be bound by the following terms and conditions. Please review this Page periodically to stay updated. We reserve the right to revise these Terms from time to time. Please check these Terms from time to time for any amendments. Your continued use of the Service after these Terms have been amended will be deemed to constitute your acceptance of the amended Terms.

Shipping & Delivery

Products in stock are normally delivered within the number of working days shown on our website.We will deliver the Products to the address given in your Order. If no one is at the address at the time of delivery, we will inform you of an alternative time for the delivery or a location where you can collect the Products.Unless arrangements are made with us, you must cover the cost of the return. We reserve the right to not allow for returns or exchanges to our products. Please note that exceptions may apply for the return of certain custom-made, hygienic and other products You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging. If possible, please provide us with a tracking number for the return shipment.If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.If you have any questions, please contact us.

Return Policy

Items sold are not exchangeable or refundable. We apologise if you have received an incorrect item, you can initiate an exchange by contacting us at innovasg3@gmail.com and we will get back to you as soon as we can. We reserve the right to refund or provide an exchange with an item of similar value in the event of stock unavailability. Please note that such requests must be made within 3 days from the invoice / delivery date (whichever is later) and accompanied with the original invoice. In the event that your order cancellation is accepted, do note that a restock and administrative fee will be charged. Delivery is a hard cost incurred and is non-refundable.

Place Order

Place an order through our webstore, click on the product that you wish to purchase and follow the onscreen instructions. Your purchase of the product shall be subject to the terms and conditions contained in our webstore in relation to the product.    You should take care to ensure that all the information you provide to us is correct. Please check your Order before submitting it to us. If you are placing an Order for a product which is digital content, you must check that the specifications of your computer or device meet the hardware and software requirements.After you have placed an Order, we will send an email to you acknowledging that we have received your Order. This acknowledgement does not, however, mean that your Order has been accepted by us.We are not obliged to accept your Order and may at our discretion decline to accept any Order. In the event we decline to accept an Order, we may send an email to you notifying you that we do not accept your Order. This is typically for the following reasons: a. the product is not available; b. we cannot authorise your payment; c. you are not allowed to purchase the Product from us under the applicable law; d. we are not allowed to sell the Product to you under the applicable law; or e. there has been an error in the pricing or description of the product. When we accept your Order, we will confirm such acceptance by sending an email to you confirming that we have received your Order.

Privacy Policy